At Crescendo Music Official Shop, we understand that the journey of musical growth shouldn’t be hindered by geographical boundaries. Founded with a passion for making music education accessible to all, we’ve established efficient global delivery options to ensure our quality music resources reach musicians, educators, and enthusiasts worldwide.

Our Shipping Options

We offer two reliable shipping methods to accommodate different needs and budgets:

1. Standard Shipping – $12.95

For those who prefer faster delivery, our standard shipping option utilizes trusted global carriers:

  • Carriers: DHL or FedEx
  • Delivery time: 10-15 days after dispatch
  • Tracking: Full tracking included
  • Ideal for: Time-sensitive orders and valuable instruments

2. Free Shipping

To make music education even more accessible, we offer free shipping on orders over $50:

  • Carrier: EMS (Express Mail Service)
  • Delivery time: 15-25 days after dispatch
  • Tracking: Basic tracking included
  • Minimum order: $50

Order Processing

We take care to prepare your musical resources with the attention they deserve:

  • Processing time: 1-2 business days
  • Careful packaging: All items are securely packaged to prevent damage during transit
  • Instrument preparation: Special care taken for fragile musical instruments
  • Dispatch notification: You’ll receive an email when your order ships

Shipping Destinations

We proudly ship to most global destinations, with exceptions for:

  • Asia (currently excluded from our shipping network)
  • Some remote areas (due to carrier limitations)

During checkout, our system will automatically confirm if we can deliver to your location.

After Your Order Ships

Once your musical resources are on their way:

  • You’ll receive tracking information via email
  • Carrier updates will be available through their tracking systems
  • Most deliveries require signature confirmation for security

Note: Delivery times are estimates and may be affected by factors beyond our control, including customs processing, weather conditions, and carrier delays. We appreciate your understanding regarding these occasional circumstances.

Returns & Exchanges

We want you to be completely satisfied with your musical resources:

  • Return period: 15 days from receipt of items
  • Condition: Items must be in original, unused condition
  • Process: Contact our customer service team to initiate returns

Need Assistance? Our team of music enthusiasts is here to help with any delivery questions or concerns. Contact us at [email protected] for personalized support.

At Crescendo Music, we’re committed to supporting your musical journey from our door to yours. Wherever your musical path takes you, we’re here to ensure your resources arrive safely and efficiently, helping you focus on what matters most—making beautiful music.

Thank you for choosing Crescendo Music Official Shop—where your musical journey finds its rhythm, no matter where you are in the world.