Welcome to Crescendo Music Official Shop’s FAQ page! We’ve compiled answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our team of music enthusiasts is always ready to help.
Products & Orders
1. What types of music resources do you offer?
We specialize in comprehensive music education materials including Books & Sheet Music, Music Books, Theory & Reference materials, Manuscript paper, and quality Musical Instruments across categories like Brass, Woodwind, Percussion, and Folk & Native instruments.
2. Are your products suitable for beginners?
Yes! We cater to musicians at all levels—from beginners to educators and professional musicians. Our selection includes foundational method books, theory references, and instruments suitable for those just starting their musical journey.
Shipping & Delivery
1. Where do you ship?
We proudly ship worldwide to most global destinations. Currently, we cannot deliver to Asia and some remote areas due to carrier limitations. Our checkout system will automatically confirm if we can deliver to your location.
2. What shipping options are available?
We offer two reliable shipping methods:
– Standard Shipping ($12.95): via DHL or FedEx, delivered in 10-15 days after dispatch with full tracking
– Free Shipping: on orders over $50 via EMS, delivered in 15-25 days after dispatch with basic tracking
– Standard Shipping ($12.95): via DHL or FedEx, delivered in 10-15 days after dispatch with full tracking
– Free Shipping: on orders over $50 via EMS, delivered in 15-25 days after dispatch with basic tracking
3. How long does order processing take?
We carefully prepare your musical resources with the attention they deserve. Orders are processed within 1-2 business days before shipment. Fragile instruments receive special packaging care to prevent damage during transit.
4. Will I receive tracking information?
Yes, you’ll receive tracking information via email once your order ships. Most deliveries require signature confirmation for security purposes.
Payments & Pricing
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
2. Are there any additional fees?
The price you see is what you pay, plus applicable shipping costs unless your order qualifies for free shipping (orders over $50). Please note that customs duties or import taxes may apply depending on your country’s regulations, which are beyond our control.
Returns & Exchanges
1. What is your return policy?
We want you to be completely satisfied with your musical resources. We accept returns within 15 days of receipt, provided items are in original, unused condition. Please contact our customer service team at [email protected] to initiate returns.
2. What if my instrument arrives damaged?
We take special care in packaging our instruments, but if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll work quickly to resolve the issue.
Account & Technical Support
1. Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.
2. What if I forget my password?
Use the “Forgot Password” feature on our login page to reset your password. You’ll receive instructions via email to create a new password.
Still Have Questions?
Our team of music enthusiasts is here to help! Contact us at [email protected] for personalized support.
At Crescendo Music, we’re committed to supporting your musical journey from our door to yours. Wherever your musical path takes you, we’re here to ensure your resources arrive safely and efficiently, helping you focus on what matters most—making beautiful music.