At Crescendo Music Official Shop, we believe that finding the perfect instrument or sheet music is like finding the right note in a melody—it must resonate perfectly. We stand behind the quality of our musical products and want you to be completely satisfied with your purchase. However, we understand that sometimes an item may not be the right fit for your musical journey.

This policy outlines our process for returns and exchanges, designed with the same care and attention to detail that we apply to curating our collection.

Our Return & Exchange Promise

We accept returns and exchanges for most items within 15 days of you receiving your order. The item must be unused, in its original packaging, and in the same condition as when you received it.

Please Note: Due to the nature of certain products and for hygiene and copyright reasons, the following items are FINAL SALE and cannot be returned or exchanged:
  • Brass Instruments (mouthpiece contact)
  • Woodwind Instruments (reed and mouthpiece contact)
  • Opened Sheet Music, Music Books, & Manuscripts (due to potential copyright infringement)
  • Downloadable digital products
All returned items will be inspected. Returns that do not meet our condition policy will not be processed.

Step-by-Step Return & Exchange Process

To initiate a return or exchange, please follow these steps within the 15-day window:

  1. Contact Us: Email our customer service team at [email protected]. Please use the subject line “Return Request: [Your Order Number]”.
  2. Provide Information: In your email, include your name, order number, the item(s) you wish to return or exchange, and the reason for the return. For exchanges, please specify the product you would like instead.
  3. Receive Instructions: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to ship your return. Returns shipped without an RMA number cannot be processed.
  4. Ship the Item: Carefully package the unused item in its original packaging. Include a copy of your order confirmation or a note with your RMA number and name inside the package. Ship the package to the address provided in your instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
  5. Processing: Once we receive and inspect your return, we will process your exchange or refund. Please allow 5-7 business days for us to receive the return after you ship it.

Return & Exchange Request Email Template

To make the process easier, you can copy and use the template below for your request email.

Subject: Return Request: [Your Order Number] Dear Crescendo Music Support Team, I would like to request a [return / exchange] for an item from my recent order. Order Number: [Insert Your Order Number] Product Name: [Insert Product Name] Reason for Return/Exchange: [Please provide a brief reason] [For exchanges only:] I would like to exchange this item for: [Insert desired product name and code if known] Please provide the return authorization and shipping instructions at your earliest convenience. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Refund Timelines and Methods

Your satisfaction is our concerto’s final chord. We will notify you via email once your return has been received and approved.

  • Timeline: Refunds will be processed to your original method of payment within 5-10 business days after we approve the return.
  • Method:
    • Credit/Debit Card (Visa, MasterCard, JCB): Refunds will be issued to the original card.
    • PayPal: Refunds will be issued to your original PayPal account.
  • Please note that your bank or payment processor may require additional time to credit the refund to your account once they receive the processing request from us.
  • For exchanges, we will process the shipment of your new item as soon as the return is approved. Any price difference will be charged or refunded accordingly.

If you have any questions about our Returns & Exchanges policy, please don’t hesitate to reach out to our harmonious support team at [email protected].

Thank you for trusting Crescendo Music with your musical needs.